Customer Service Support Representative

Job Description
Client Billing
Salary Grade:
Laboratory Corporation of America┬ Holdings,
an S&P 500 company, is currently seeking a
Customer Service Support Representative
in McLeansville, NC.
This individual will accomplish the following:
Handle incoming phone inquiries from Labcorp and subsidiary customers related to client billing questions/issues.
Understand oncology/reproductive testing as well as government billing rules around CPT codes reimbursable under the Physician Fee Schedule.
Process bill code changes/transfers and adjustments daily from phone inquiries or correspondence.
Use multiple systems to research, troubleshoot, and resolve problems and address client complaints.
Mon-Thurs, 9am-6pm; Fri 8am-5pm
License/Certification/Education: Requires a High School Diploma or equivalent w/1-3 years of applicable experience.

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