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Call Center Customer Service Rep

Laboratory Corporation of America Holdings (NYSE:LH), an S&P 500 company is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostics solutions, brings innovative medicines to patients faster and uses technology to provide better care. With net revenue in excess of $9 billion in 2016, LabCorp's 50,000 employees serve clients in 60 countries.
The Revenue Cycle Management division is seeking a Customer Service Support Rep to join their Patient Billing Call Center!
+ Seeking energetic, passionate customer service focused individuals who seek alternative solutions to challenging patient billing issues.
+ Answer 100-120 inbound calls per day from patients, doctor's office, private insurance carriers, etc..
+ Collect payments from patients for outstanding balances.
+ Routinely utilize multiple resources to resolve patient inquires while on the phone and while working correspondence.
+ Telephone statistics and collection goals must be maintained as a part of the job duty.
+ Ability to become proficient with processes within 90 days after completing a structured training program.
+ Prior experience in medical billing and call center experience is a plus.
+ Routinely process correspondence received from patients who are inquiring or have questions about their laboratory services
+ Occasional overtime is available.
Requirements
License/Certification/Education: Requires a High School Diploma or equivalent w/1-3 years of applicable experience. Previous call center experience preferred.
Shift
1
Schedule
Monday - Friday, 10:00am- 7:00pm
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.


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