Supervisor, Wireless Care


  • Oversees the daily operations of their team to meet KPI targets
  • Develops team members through training and coaching the individuals separately as well as in team huddles
  • Shares daily, weekly, monthly targets with team members and teaches them how to reach/exceed the their goals
  • Guides behavior and motivates team members to positively impact team performance, including but not limited to quality and attendance
  • Performs administrative duties including, and not limited to, reports and other time keeping activities
  • Promotes and participates in activities that assist in retention and recruiting for open positions
  • Supervises and ensures the smooth activity of the call center floor
  • Conducts counseling sessions for disciplinary or performance issues
  • Attends meetings, holds regular team meetings, maintains monthly team bulletin boards and various other communication tools
  • Assists with taking calls during peak volume periods
  • Performs other duties as required


Experience and Education

  • Previous management experience
  • Bachelor s degree is preferred


  • Successfully completes New Hire Training and assessment exams
  • Meets Quality standards when call handling
  • Understands and is able to perform TM duties introduced in onboarding


  • Strong empathy skills balanced with a business acumen
  • Ability to manage and guide and motivate team members to positively impact team performance
  • Ability to analyze and identify trending and then coach to correct behaviors
  • Ability to assess individual and team performance
  • Analytical and advanced problem solving skills
  • Strong written and verbal communication skills
  • Strong leadership and teaching skills
  • Ability to own responsibility (e. g., escalations, follow-up)
  • Exceptional customer service, people and soft skills
  • Ability to work as a teammate and participate in ways to create an overall engaging environment

Required for Employment

  • Successful completion of Pre-Employment Criminal Background and Drug Screening
  • Scheduled business hours M-F 2pm-11pm central standard time, but need to be flexible based on business needs.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Supervisor, Field Service Engineer
Raleigh, NC Thermo Fisher Scientific
Facilities Maintenance Supervisor
Asheboro, NC Energizer Holdings, Inc.
RN Supervisor - Full Time 3PM-11PM - St. Josep...
Southern Pines, NC Trinity Health Corporation
Chapel Hill, NC UNC Health Care
Advanced Practice Provider Moses Cone Hospital...
Greensboro, NC Cone Health
RDU Cabin Service Supervisor
Raleigh, NC DAL Global Services